Step-by-Step Guide: How to Change Your EBT to the New Secure Card
According to Marca, California’s initiative to upgrade its electronic benefits transfer (EBT) cards has been postponed until early next year. Originally set to roll out this summer, the new EBT cards, which will feature security-enhancing microchips, aim to address a significant fraud issue that has been draining over $15 million each month from low-income families.
Reasons for the Delay
According to the California Department of Social Services, the postponement is due to the complexities involved in implementing the necessary technology. This upgrade is essential, as it will make California the first state to provide EBT users with the same level of fraud protection that credit and debit card holders have enjoyed since 2015.
Current EBT Card Vulnerabilities
The existing EBT cards use magnetic stripes, which are easily exploited by criminals using skimming devices at ATMs, payment terminals, and gas stations. These devices can capture card information, allowing thieves to drain the victims’ accounts. Unfortunately, this leaves low-income residents in dire situations, often waiting days or even weeks to receive their stolen benefits. This delay has resulted in many families facing challenges such as missing rent payments or going hungry.
The issue has been particularly acute in California, given the state’s large population and its more generous social safety net programs. For instance, Los Angeles County alone sees thousands of families impacted by theft each month. Over the past three years, more than $240 million in cash aid and nearly $120 million in food benefits have been reported stolen from residents.
Efforts to Enhance Security
The state has been diligently working on implementing the new EBT cards with microchips to bolster security. However, the recent delay has extended the ongoing theft crisis, leaving vulnerable families in a precarious situation.
To prepare for the new system, grocery stores and retailers are updating their payment systems to accommodate the upgraded cards, with a rollout anticipated in January. The California Grocers Association and other advocacy groups are gearing up for the transition as the state finalizes the changes.
Reporting Lost or Stolen Cards
For residents who experience the loss or theft of their EBT cards, it is crucial to report the incident immediately by calling customer service at (877) 328-9677. Timely reporting is essential, as failing to do so may result in further loss of benefits that will not be reimbursed. If a card becomes damaged, residents should also request a replacement as soon as possible to avoid disruptions in accessing their vital benefits.
By enhancing the security of EBT cards, California aims to protect its low-income residents from fraud and ensure they can access the assistance they need without fear of theft.
